ASO and MySQL Workbench error

I recently switched over to A Small Orange as a host provider and have been happy with their services so far. My websites are running faster than they did before. But now I run into a small issue. I use MySQL Workbenchto work on databases. It’s a great software. But I get an error when I try to connect to a database remotely.

I did a few searches and found a post regarding the skip-networking entry in the config file. Unfortunately, I’m in a shared environment and do not have access to that file. I have contacted the ASO tech support. Hope they can find a solution. I never had this issue with other host provider.