Headaches with WinXDVD software

I recently tried out Digiarty’s Blu-ray Decrypter because my Makemkv trial has expired. I tried to install the newer version but it still tells me it’s expired. So far it was good during trial. It ripped the 3 movies I tried with it to M2TS files. I then tried to encode it using Arcsoft MediaConverter 7 and I get the stupid “cannot find splitter” error.

I figured if the decrypter is made by DIgiarty, why not get their own encoder too, so I did. I purchased both decrypter and encoder from Digiarty. Well I was wrong about my assumption. Now I get a file not supported error.

I contacted their support via email because their phone number is in China. The began to help but now I haven’t heard from them in a few days. I requested for a refunded since their site says there’s a 30 day money back guarantee. I have yet to here a response.

Their DVD software may be good (I haven’t tried but read some good reviews) but based on my experience, their HD stuff isn’t working. It’s too bad. I hope I can get my money back. I want to try other programs.