I opened my Arcsoft MediaConverter 7 so I can do some more transcoding. To my surprise I was greeted with the following error.
I went to the Lucid Logix website for support just like the error said. I couldn’t find any help nor did I find a way to purchase the full version. All I found was a message that says if I ever need support for this product, to contact the motherboard company. So I go to the Gigabyte website and their support is through email. I haven’t heard back yet but I’m guessing it’s because of the weekend.
I hope I can get this resolved. Using Quick Sync is the biggest reason why I went with the Z68 platform. For now, my CPU usage is close to 100% every time I transcode. Unlike before, with Virtu and Quick Sync, my CPU usage was around 40% and my fans don’t even kick up.
I called Gigabyte’s tech support and was able to get help after several calls. Here are the problems and solution in a nutshell.
My motherboard – Z68MA-D2H-B3 – didn’t come with the Virtu software so I downloaded the one from Lucid Logic directly. According to Gigabyte, I have to use the one that came with the motherboard CD because that version is licensed with them. I have been using the version straight from Lucid Logic’s website which is why it is now expired.
I downloaded and installed the Virtu software from Gigabyte but I still get the error. It turns out that my Bios version (F2) is old and I need to install the current version (F8).
After updating the bios and using Gigabyte’s version, I can now use Virtu once again. Gigabyte support team has been helpful and I will continue to use their products.