After a few days of playing around with their server and having some difficulties, I decided to cancel their service. I’m new to Windows hosting since I’ve always used Linux hosting, so I’m not that all familiar with it. A lot of my questions can easily be resolved if they had a better FAQ or knowledge base section on their website.
If they had a local US number I can call, it would make getting support a bit easier and faster. I used to complain that Godaddy has phone support but it was long distance, but it’s still a US number. Besides, long distance is a thing of the past within the US since it’s pretty much a local call with most cell phone plans. I just thought it was weird that they didn’t use an 800 number.
Instead, I had to create a ticket in their system, which isn’t bad but the response time averaged over 6 hours. They also had a chat software installed on their website but being located outside the US, the hours were different and most of the time it’s offline. At that rate, I figured a few weeks before I can get settled in and it’s unreasonable. Only solution I had was to cancel the service and find one closer to home or at least easily accessible within the US.
Don’t get me wrong, the features you get for the price they are charging are great. You get an IP address, unlimited databases (MSSQL 2008 and MySQL), remote connection to the database, web deploy compatibility, and refund any time. If my comfort level and knowledge with Windows hosting environment matched with Linux, I wouldn’t need that much support. I think this company is new and has a potential of becoming better. Once I get more familiar with Windows servers, I may look at them again.